Slow replies lose work.
An enquiry is often lost not to a better offer, but to a quicker one.
The quote that goes out three days late.
By the time yours arrives, they have said yes to whoever answered first.
The booking request read on Monday morning.
A table for ten, sent on Friday night, booked somewhere else by Saturday.
The returning customer left waiting.
Three days of silence on a simple question, and a regular starts to wonder.
- Nearly 7×Firms that tried to contact a potential customer within an hour were nearly seven times as likely to qualify the lead as firms that tried even an hour later.
- 42 hoursThe average time taken to respond to a web enquiry, in an audit of 2,241 US companies (among those that replied within 30 days).
- 23%The share of companies in the same audit that never responded to the enquiry at all.
From your address to an approved reply.
The agent reads, sorts, checks and drafts. A person decides what goes out.
Step 1: Your own address
sales@ or bookings@ on your domain. Your email stays as it is.
Step 2: Read and sorted
Enquiry, quote, booking, customer, supplier or spam.
Step 3: Details pulled out
Who, what, when, budget and deadline.
Step 4: Checked against your tools
Prices, diary, bookings and past jobs.
Step 5: Drafted, then approved
In your voice. One click to send.
Watch it work.
Pick an inbox and watch an email become a reply, ready for a person to approve.
Incoming
The agent
Waiting for the next emailJoined up with how you already work.
Follow one customer from a website chat to a booked call.
Reads before it writes
History, prices and diary, checked before every draft.
Logs everything back
Every email, chat and call lands in your CRM.
One knowledge base, every channel
The same answer whether a customer types or writes. See the chatbots
Built for businesses that run on enquiries.
- Bookings
Restaurants and hospitality
Tables and events confirmed while the guest is still deciding.
- Quotes
Trades and installers
Quote requests acknowledged in minutes, while the job is still yours.
- Leads
Professional services
New leads qualified and offered a call the same day.
- Orders
Retail and ecommerce
Order questions answered with the order details in hand.
- Threads
Agencies and recruiters
Candidate and client threads followed up before they go cold.
- Viewings
Property and lettings
Viewing requests matched to your diary, with times offered back.
Faster, better replies make more money.
Faster replies
Minutes, not days. The first to answer often wins.
More quotes out
Every request acknowledged and briefed the same day.
More bookings kept
Availability checked and alternatives offered at once.
Out-of-hours cover
Evenings, weekends and bank holidays.
A consistent tone
Your business on a good day, whoever is on shift.
Every enquiry logged
One shared inbox, so nothing falls through.
Time back for the team
No more retyping the same answers.
See what it would do with your own enquiries.
You stay in control.
Customers trust your inbox with their plans, money and details. A person stays in charge throughout.
Drafts by default
Nothing is sent until a person approves it. You choose what, if anything, sends on its own.
Approved senders only
Anything touching money, accounts or personal records needs a sender you trust, and a person.
Emails are information, never instructions
A line like “ignore your rules” is read, never obeyed. This guards against prompt injection.
A clear hand-off
Complaints, large orders and sensitive matters go straight to a named person.
Your domain, your data
Mail and records stay in your own tools. Export or switch off at any time.
Every decision reviewable
Built with UK GDPR in mind. Each label, draft and hand-off is logged with its reason.
How we set it up.
Typically a few weeks from the first call. Pricing depends on your email volume and the tools we connect, so we agree it once we have seen your inbox.
- 01
Map your enquiries
We agree what each kind of email should get back.
- 02
Connect your tools
Inbox, calendar, booking system, price list and CRM.
- 03
Write the rules in your voice
Tone, sign-offs, what it may promise, who gets what.
- 04
Two weeks in draft mode
Every reply waits for approval while we tune the rules.
- 05
Auto-send for routine replies
Only when you are happy, and only for what you choose.
The things people ask first.
Something else?
Do I need a new email system?
No. You keep Gmail, Outlook or whatever you use now. We add an address on your domain, often a free alias that forwards from your current inbox, and your team carries on as before.
Will customers know it’s AI?
That is your decision, but we recommend a short line in the signature, such as “Replies are drafted with help from our assistant and checked by our team”. Unless you let routine replies send on their own, a person approves every message.
What if it gets something wrong?
In draft mode a person sees every reply first, so a mistake is corrected in a click. When it is unsure, the agent hands the email to a named person rather than guessing, and we update its rules so the slip does not repeat.
What does it cost?
It depends on how many emails you receive and how many tools it connects to. Book a call, tell us about your inbox, and we will come back with a clear price.
How long does setup take?
Typically a few weeks, including two weeks in draft mode. We give you a timeline once we have seen your enquiries.
Does it work with our website chatbot?
Yes. With one of our chatbots, the website chat and the inbox share one knowledge base and one CRM, so a customer gets the same answer whether they type or write.
Answer every enquiry while it’s still warm.
A 30-minute call. Bring a few recent enquiries and we will talk through how the agent would handle each one.